Refund & Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligible returns & refunds

To receive a full refund, items must be returned in their original condition — unworn, unused, with tags attached, and in the original packaging. Proof of purchase is required.

If an item has been tried on or lightly handled, don’t worry — we’re happy to review it and may offer a partial refund or store credit depending on its condition. Our goal is to keep things fair for everyone.

All returns must be approved before being sent back. To start a return, simply email us at support@shapeshine.co with your order number and a brief note about the reason for return. We’ll guide you through the next steps.

Refunds are issued for the product price only. Original shipping fees are non-refundable unless the item arrives damaged, defective, or incorrect.

Return shipping costs are the responsibility of the customer. However, if we made a mistake or the item is defective, we will cover all related shipping costs and ensure the issue is resolved promptly.

Cancellations & shipping-related refunds

Orders that have already been shipped or delivered are not eligible for cancellation.

Returns or refunds are accepted only if an item arrives damaged, defective, or incorrect.
Requests must be submitted within 7 days of delivery and include photo evidence.

When returns or refunds are NOT accepted

We do not accept returns or issue refunds for the following reasons:

Change of mind, personal preference, or dissatisfaction after purchase
Claims that the product did not “work,” was tested, or did not meet personal expectations
Ordering the wrong item or placing an order by mistake
Failure to track, retrieve, or receive a package after delivery confirmation
Packages delayed, returned, or lost due to incorrect or incomplete shipping address details or failure to update address information before shipment

Once an order is marked as delivered by the carrier, responsibility for retrieval rests with the customer. These policies help us maintain fair pricing, efficient fulfillment, and consistent service for all customers.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with clear photos or video evidence of the issue. Once verified, we will either send a replacement at no additional cost or issue a full refund to your original payment method.

Refund Processing

Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on worn, used, or customized personal items. Gift cards and sale items are also non-refundable.

1-Year Limited Care

We stand behind our craftsmanship.

ShapeShine offers a 1-Year Limited Care from the date of purchase.

What’s Covered:

Manufacturing defects
One-time string replacement (restringing), if applicable

If your item qualifies, we will repair or replace the product at our discretion.

What’s Not Covered:

Lost or stolen items
Intentional damage
Excessive wear, misuse, or improper care

Shipping & Processing:

Customers are responsible for a small shipping and handling fee for approved care claims.